Privacy Policy

Last updated: 3 September 2026

OMADA ("OMADA", "we", "us" or "our") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, hold, use and disclose your personal information when you visit or use https://omada004.com, purchase our products, contact us, subscribe to our communications or otherwise interact with our online store and related services (collectively, the Services).

Our online store is powered by Shopify, which provides the ecommerce platform we use to offer the Services. If this Privacy Policy conflicts with our Terms of Service in relation to the collection, handling, use or disclosure of personal information, this Privacy Policy will apply to that extent.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

"Personal information" means information or an opinion about an identified individual, or an individual who is reasonably identifiable. It does not include information that has been anonymised or de-identified so that an individual can no longer reasonably be identified.

Depending on how you interact with us, we may collect or process:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.

• Payment and financial information, such as payment method, transaction details and payment confirmation. Payment card details are generally processed securely by Shopify and our payment providers rather than stored directly by OMADA.

• Account information, such as your username, password, saved preferences and account settings.

• Order and transaction information, including products you view, add to your cart, purchase, return, exchange or cancel, as well as your order history.

• Communications, including information you provide when you contact us, submit an enquiry, request support, respond to a survey or communicate with us through social media.

• Device and technical information, such as your IP address, browser type, device type, operating system, network information and online identifiers.

• Usage information, including how and when you browse, navigate and interact with the Services, advertisements and marketing communications.

• Marketing preferences, including whether you have agreed to receive promotional emails or SMS messages and how you interact with those messages.

• Information from cookies and similar technologies, including information used for essential site functions, analytics, personalisation, fraud prevention and advertising.

We generally do not seek to collect sensitive information. Please do not provide sensitive information unless it is reasonably necessary and requested by us.

2. How we collect personal information

We may collect personal information:

• directly from you when you browse our website, place an order, create an account, join our mailing list, contact us or otherwise provide information to us;

• automatically through cookies, pixels, tags, log files and similar technologies when you use the Services;

• from Shopify and service providers that help us operate our store, process payments, deliver orders, analyse performance, prevent fraud or provide customer support; and

• from advertising, marketing, social media and other business partners, where permitted by law.

If you provide us with personal information about another person, you must have their permission to do so and ensure they understand how we will handle their information under this Privacy Policy.

3. How we use personal information

We may use personal information to:

• provide, operate and improve the Services;

• process payments and fulfil, deliver, track, return, exchange or cancel orders;

• create and manage customer accounts;

• communicate with you about orders, accounts, customer support requests and changes to our Services;

• remember your preferences and personalise your shopping experience;

• analyse website traffic, customer behaviour and the performance of our products, campaigns and Services;

• send marketing and promotional communications where you have consented or where otherwise permitted by law;

• show and measure advertisements, including advertisements informed by products you viewed, purchased or added to your cart;

• detect, investigate and prevent fraud, misuse, security threats and unlawful activity;

• protect our customers, business, website, rights and property;

• comply with applicable laws, regulations, court orders and lawful requests; and

• establish, exercise or defend legal claims and enforce our policies and agreements.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message. You may also opt out of SMS marketing by following the instructions in the message. Even if you opt out of marketing, we may still send transactional or service-related communications, such as order confirmations and shipping updates.

4. Cookies and similar technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember your preferences, understand how the Services are used, measure performance, prevent fraud and support advertising.

Some cookies are necessary for the website to function. Other cookies may be controlled through our cookie or privacy settings, where available, or through your browser settings. Blocking certain cookies may affect the operation of parts of the Services.

For more information about Shopify's use of cookies, visit Shopify's Cookie Policy.

5. How we disclose personal information

We may disclose personal information where reasonably necessary to:

• Shopify, which hosts and supports our ecommerce store;

• payment providers, banks and financial institutions that process transactions;

• delivery and fulfilment providers, including couriers, warehouses and logistics partners;

• technology and professional service providers, including providers of website hosting, cloud storage, analytics, cybersecurity, fraud prevention, customer support, email, SMS, accounting, insurance and legal services;

• advertising and marketing partners, which may help us deliver or measure advertising, subject to your choices and applicable law;

• our related entities, contractors and authorised personnel, where relevant to operating our business;

• government authorities, regulators, courts or law-enforcement bodies, where required or authorised by law; and

• parties involved in a business transaction, such as a merger, acquisition, financing, restructure or sale of all or part of our business, subject to appropriate confidentiality protections.

We may also disclose information when you request, direct or consent to the disclosure, including when you use a third-party login, social-media feature or integration.

We do not sell customer personal information for money. Certain privacy laws may define some personalised advertising disclosures as a "sale", "sharing" or "targeted advertising" activity. Where those laws apply, you may have the right to opt out.

6. Shopify and other third parties

Shopify collects and processes information about your access to and use of the Services so it can provide and improve its platform. Information submitted through our store may be transmitted to Shopify and other service providers located outside Australia.

Shopify may also process information from your interactions with our store and other Shopify merchants to provide enhanced features, subject to its own privacy terms. You can learn more in the Shopify Consumer Privacy Policy and manage certain Shopify privacy choices through the Shopify Privacy Portal.

Our Services may contain links to websites, social networks or platforms operated by third parties. We do not control those parties and are not responsible for their privacy or security practices. We encourage you to review their privacy policies before providing them with personal information.

7. Overseas disclosure

Some of our service providers, including Shopify, payment providers, technology providers, advertising partners and logistics providers, may store or process personal information outside Australia. The countries involved may vary depending on the provider and the Services you use and may include the United States, Canada, the United Kingdom, countries in the European Economic Area and other locations where our providers operate.

Where required, we take reasonable steps to ensure overseas recipients handle personal information consistently with applicable privacy law. However, overseas recipients may be subject to different privacy laws from those that apply in Australia.

8. Security and retention

We take reasonable administrative, technical and physical measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no security system or method of internet transmission is completely secure, and we cannot guarantee absolute security.

Please keep your account details and password confidential and contact us if you believe your account or personal information has been compromised.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, maintain accounts, meet legal, tax and accounting obligations, resolve disputes and enforce agreements. When information is no longer required, we will take reasonable steps to delete or de-identify it, unless the law requires or permits us to retain it.

9. Access, correction and privacy choices

Subject to applicable law, you may request access to the personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

Depending on where you live, you may also have rights to request deletion, restriction, objection or portability, or to withdraw consent. These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request.

To make a request, contact us using the details in section 12. We will respond within a reasonable period and as required by applicable law. We will not discriminate against you for exercising a privacy right.

10. Privacy complaints

If you believe we have mishandled your personal information, contact us using the details below and describe your concern. We will investigate and respond within a reasonable period.

If you are not satisfied with our response and Australian privacy law applies, you may be entitled to contact the Office of the Australian Information Commissioner.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services or legal obligations. We will publish the revised version on this page, update the "Last updated" date and provide any additional notice required by law.

12. Contact us

For questions, requests or complaints about this Privacy Policy or our handling of personal information, contact:

OMADA
Legal entity: Mr AHMED HINDAWI
Email: omada004studios@gmail.com
Website: https://omada004.com